NOT good

★★☆☆☆
1.6 / 5
14% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Boohoo - www.boohoo.com

“NOT good”

Written on: 27/06/2013

I bought 2 pairs of shoes from this site and both were too small even though I ordered my normal size (UK6). Since I live in Finland I could not send them back cause the postage is very high and it's just wasn't worth it and boohoo did not want to pay return postage even though the mistakes were obviously theirs. Never again.
One more interesting thing is that I reviewed the shoes on their website, warning people to order size bigger but my review never showed up.

  • 2 pairs of shoes

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Boohoo.com's Comment

Written on: 28/06/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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Vanitycrane's Comment

Written on: 28/06/2013

Please save me from your hypocrisy! I DID contact customer service but you told me I have to pay return postage on items.
Pasting the same comment to all negative reviews is just another proof you cannot be bothered.

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Boohoo.com's Comment

Written on: 11/07/2013

Hi,
Thanks for your comment.
Unfortunately we are not able to action fully via this site, as we have no name, e-mail or account number to go off, but as mentioned please do contact us on Facebook or Twitter for a quick response.
Kind Regards,
Boohoo.com

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