Hopeless

★★☆☆☆
1.6 / 5
14% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Boohoo - www.boohoo.com

“Hopeless ”

Written on: 11/05/2013

I placed an order in April when it arrived it bore no resemblance to my original order I immediately contacted and asked for original order. This could no longer be sent as several of items I ordered not in stock. Asked for a refund still waiting....
Would never consider using this site again customer service nil - thought the customer was always right

  • Goods purchased & cost

  • Customer Service

  • Value For Money

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Boohoo.com's Comment

Written on: 15/05/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo

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