Saw the reviews, ignored them, should have listened!!!!!

★★☆☆☆
1.6 / 5
14% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Boohoo - www.boohoo.com

“Saw the reviews, ignored them, should have listened!!!!!”

Written on: 20/04/2013

Boohoo "the company" is great but their courier service is a complete and utter joke. If you value your money shop ELSEWHERE!!!! In their minds waiting 9 plus day for a delivery is perfectly acceptable, since they count it from when it was "dispatched" not ironically, when they get their grimy little hands on your hard earned CASH!! Oh and I googled them, they are not based in Australia so they have no excuse!!

I feel like I have to put some positives, just to be balanced. Their Twitter customer service is very helpful and their website design is lovely. It's just a shame that one thing, in my opinion one of the most important things (hence the poor rating), really let them down.


  • Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Boohoo.com's Comment

Written on: 23/04/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help.

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo

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