No item received yet no refund AVOID AT ALL COSTS!!!!!!!!!

Boohoo - www.boohoo.com
★★☆☆☆
1.6
From 463 reviews
15.0% of users recommend this

  • Customer Service

  • Quality of website

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Guest's review of Boohoo - www.boohoo.com

“No item received yet no refund AVOID AT ALL COSTS!!!!!!!!!”

★☆☆☆☆

written by on 28/01/2013

Over 1 month ago i expected my delivery and after emailing boohoo.com they contacted the courier who refused to refund my money because apparently the driver has a picture of my home which proves the delivery. My item was never posted through my letter box nor did i receive a delivery note to tell me my item had been left anywhere safe. As far as I'm concerned I will never use BOOHOO again they take your money and don't deliver then refuse to refund your money! Use someone like Asos they always deliver within 3 days for free and i have never had any issues!! Idiots at boohoo.

  • Clothes for new job approx £60

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Boohoo.com's Comment

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on [email protected]

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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