Dress lovely.....returns policy appalling

Boohoo - www.boohoo.com
★★☆☆☆
1.6
From 463 reviews
15.0% of users recommend this

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Guest's review of Boohoo - www.boohoo.com

“Dress lovely.....returns policy appalling”

★☆☆☆☆

written by on 17/12/2012

I bought a lovely dress from there but unfortunately it didn't fit very well. Sent it back expecting my money back in my account a week later. Their returns policy means they do not refund the money for 30 days after you receive an emailed confirmation that you are entitled to a refund. This is disgusting. I have never known another online company to process refunds in this way. The delivery took over a week too

I won't be using them again purely because their policy is ridiculous.

  • Dress

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

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Boohoo.com's Comment

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on [email protected]

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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