never buy from boohoo again

Boohoo - www.boohoo.com
★★☆☆☆
1.6
15.0% of users recommend this
  • Customer Service

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sjm777's review of Boohoo - www.boohoo.com

“never buy from boohoo again”

★☆☆☆☆

written by sjm777 on 03/12/2012

absolutely disgusted to put it simply. ordered a pair of shorts which to be fair came in time but were the wrong size. re packaged and sent back within 2 days of recieving a month later i am still waiting for my refund where is my money and why is it taking so long? customer services are no help at all. all i want is my money and to never have to deal with them again shame because there is some nice clothes but refunds not even there a month later? not worth it

  • Goods purchased & cost

Boohoo.com's Response to sjm777's Review

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on [email protected]

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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