Rubbish, avoid at all costs

Boohoo - www.boohoo.com
★★☆☆☆
1.6
15.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

FPCM's review of Boohoo - www.boohoo.com

“Rubbish, avoid at all costs”

★☆☆☆☆

written by FPCM on 02/12/2012

I ordered some boots a week ago and paid for next day delivery and surprise surprise they haven't turned up and customer services apparently "can't get hold of the carriers" and have only responded to 4 of my 15 emails.
I wish I'd read the other reviews on here before ordering from them

AVOID AT ALL COSTS

  • Goods purchased & cost

  • Customer Service

Boohoo.com's Response to FPCM's Review

Written on: 27/02/2013

Hello,

Thank you for taking the time to leave a review for us on Review Centre.

We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

We are sincerely sorry to hear that you have been unhappy with the service you have received and would like to be given the opportunity to rectify this.

Our customer service department is open 24/7 and available to help on [email protected]

If you have any further queries or you would like an instant response, we also have our Facebook and Twitter pages which are monitored 24/7.

Kind Regards,
Boohoo.com

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