HORRENDOUS CUSTOMER SERVICE

★★☆☆☆
1.6 / 5
14% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

natty11's review of Boohoo - www.boohoo.com

“HORRENDOUS CUSTOMER SERVICE”

Written on: 16/11/2011 by natty11 (1 review written)

I purchased a bag over three weeks ago from the Boohoo website.
The product has still not arrive.
I did the prodcut tracker and it sighted 'problem with address' I had provided the correct address.
I have email Customer Services SIX times and have not been responded to.
Boohoo have taken my money & not delivered my product & it looks as if it will not be arriving.
I will NEVER EVER but from this website again.
AWFUL CUSTOMER SERVICE.

  • Bag £30

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

Visit boohoo.com

Boohoo_Help's Response to natty11's Review

Written on: 18/11/2011

Good morning,

My name is Hayley, I work in boohoo.com Customer Services.

My sincere apologies for the confusion caused with your order. We have been extremely busy in the last few weeks with e-mails and we are working hard to catch up as quickly and efficiently as possible.

I am happy to say we are providing instant working hours response via facebook at boohoo.com Official and Twitter @boohoo_cshelp.

Please visit one of these sites and we can help you asap.

Kind Regards

Hayley
Customer Services
boohoo.com

Reply to this comment
Report this review
boohoo.com