AWFUL CUSTOMER SERVICE!!

★★☆☆☆
1.6 / 5
13% of users recommend this
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Guest's review of Boohoo - www.boohoo.com

“AWFUL CUSTOMER SERVICE!!”

Written on: 02/11/2011

I placed an order after 7pm on 26th October.
I received an email at 12.37pm on 27th October confirming that my order was shipped – from this I assumed delivery would have been made on 28th October.
The email contained the order number and tracking link but the tracking link does not work!

It is now November 2nd and my order still has not arrived. It is now 4 working days late which is certainly not the next day service that the site promises!

  • Dress Subtotal €18.00 Postage & Packing €3.99 = ORDER TOTAL €21.99

    Goods purchased & cost

  • Still waiting

    Delivery

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Guest's Comment

Written on: 15/11/2011

The very same thing has happened to me ordered on the 8th November got confirmation of dispatch on the 9th and still no dress. I have emailed the customer service twice and am still waiting on a reply. Its the first time ive used them but I wont be using them again!

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