Customer Service oh dear where are you??

★☆☆☆☆
1.4 / 5
10% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

nyStack1948's review of Bonprix

★☆☆☆☆

“Customer Service oh dear where are you??”

Written on: 09/07/2014 by nyStack1948 (1 review written)

I brought a dress, in short the dress is nice, fits OK for the price arrived on time. Needed to query the price as this changed the day after I brought it and prior to my dress to being sent. Emailed to tell them he dress was reduced, I could have sent it back got a full refund and brought the same dress cheaper it would be good to just reduce it and save us all time and money. If it had not been reduced prior to it being send I would not have queried I, that's just life it happens. My real issue is that each email I send just gets IGNORED not even a sorry can't reduce need to send back NOTHING, I now get an email asking for feedback and the link does'nt work. Coincidence I don't think so. BonPrix your products for the price are pretty good, why then ignore any after sales. I wont be buying form you again just think if I had a real issue assuming you would ignore that again. Big marketplace service counts and unfortunately you don't have any

  • Dress £39.99

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Bonprix's Comment

Written on: 17/07/2014

Hi, I am sorry to hear of the poor customer service you have experienced, please can you send your customer number, full name and address including postcode. I will give your query my full attention and reply back to your email address. Thanks

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