disgusting refund policies

★☆☆☆☆
1.4 / 5
11% of users recommend this
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Kinley261's review of Bonprix

★☆☆☆☆

“disgusting refund policies”

Written on: 11/03/2014 by Kinley261 (1 review written)

I like many people i see before me, are in a battle to get my money back. i returned an item that was too small 2 days after i bought it i sent it back re; the courier company use.
6 weeks later still no refund i have contacted them several times and all i can say is if you pay peanuts you get monkeys, because clearly their staff do not know what they are doing.
I have given them all the information they have asked for but they seem to be incapable of imputing numbers into a computer correctly. As when the courier company got back to them the number was wrong no one bothered to contact me to let me know .
I have now rung them again and have given the info again i have also contacted my credit card company and they are going to launch there own investigation now.
So here we are, i'm still out of pocket they are laughing as they have my money and the item and this seems to be a trend with them i think will contact watchdog about this company and their policies.

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