DO NOT ORDER

★☆☆☆☆
1.4 / 5
11% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

MandySherwin's review of Bonprix

★☆☆☆☆

“DO NOT ORDER”

Written on: 27/05/2013 by MandySherwin (14 reviews written)

I ordered a dress from this company and paid in full on my debit card. When the dress arrived I opened it and the strap was snapped on the shoulder and the dress was torn all down one side. I contacted them immediately by e mail, no response. All I got was an automated response, so I called them. They apologised for sending goods in this condition and assured me they would process the refund immediately. Two weeks later, still no refund. I will call them tomorrow and gve them one last chance then I will be contacting Trading Standards for them to get me a refund. Do not use this company, they are awful, their clothes are cheap and nasty, customer service is a joke. Avoid at all costs!!!!

  • £26.99

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

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