Good merchandise, shame about the company!

★☆☆☆☆
1.4 / 5
11% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

bsands's review of Bonprix

★☆☆☆☆

“Good merchandise, shame about the company!”

Written on: 22/04/2013 by bsands (1 review written)

On one occasion I returned items but they did not accept bar code as proof of this. For the next time I had occasion to return an item I luckily had the foresight to get an independent witness for the return. Therefore when once more Bonprix denied receipt of my return I was able to make reference to my witness. Then they found the items though it took some time to 'process' a refund. I get the impression emails from customers are seen as a source of amusement and if anyone challenges this they resort to bullying. I am a 59 year old 'shopaholic' and have never encountered such an awful organisation. Unfortunately they sell some good products.

  • £100 approx

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

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