written by Johnathon274 on 06/05/2016
The click and collect service which is contracted out to Hermes is appalling. My items which I'd ordered in good time for a weekend away did not arrive in time and Boden did nothing to assist, insisting that although they were able to confirm where the items were (at Hermes depot),they had no way of expediting delivery or talking directly to anyone at Hermes. I have had a similar experience with Hermes when ordering thro' another mail order company and I will steer well clear in future. Boden - you need to sort a better courier or start losing custom.
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