Wrong item sent!

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angharad28's review of Boden www.boden.co.uk

“Wrong item sent! ”

★★☆☆☆

written by angharad28 on 09/04/2015

Sent me completely the wrong item, had to chase them up twice as no one replied to me. The item they sent me was also wrong in value, so they ended up taking more money off me for an item that was not worth that amount.

After all this I was offered nothing in compensation for having to send the incorrect order back or the fact that this was a birthday present that was now going to arrive late, or the fact that I received bad customer service.

For a first time order I'm disgusted, I won't be ordering from them again.

It's a shame as the clothes look lovely but clearly they haven't got the hang of online orders. They need to sort it out and offer their customers something extra when it's them who make the mistakes.

Unhappy customer.

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