Written on: 09/12/2011
The company does soemthing I have never seen with any other online business: once you use the gift card, but do not spend all the amount on it, it "disappears" into a so called account credit. The trick? You cannot check the remaining amount anywhere on the website, you have to call customer service to find out. Moreover, it's not visible even when you give the "special instruction" to apply account credit, how much you still have to pay after your credit was applied. I figure, they are trying to encourage customers to use their gift cards at once and if they didn't, theey get penalized by not having access to their own information. Probably, most people believe their gift card has expred, and don't even bother calling customer service.
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