Written on: 17/05/2014 by AspenO'Hara (1 review written)
I bought a pair of shoes from Blacks that got heavily damaged within 3 months of purchase under normal conditions. I was encouraged by a Blacks manager to send them back and they would be assessed and a refund given to me.
A month later I contacted their department and was told that nothing was wrong with the shoes. I was told that I could send the shoes again and that:
" The inspection will be made by a different member of staff, so the outcome could be different."
It is good to know that it is up to the individual employee with no effort for consistency across reviews!!!
As rated by real users
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