Angela Mall are awfull just awfull avoid!

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Angela Mall - www.angelamall.com
★★☆☆☆
1.6
10.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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DisgruntledinOz's review of Angela Mall - www.angelamall.com

“Angela Mall are awfull just awfull avoid!”

★☆☆☆☆

written by DisgruntledinOz on 04/12/2014

My daughter though she would be a Style Queen when she spotted a dress she liked from this god awful seller, she requested it for her Formal. And this was ordered delivery was quick I will grant them that.

The dress arrived and was faulty in so many ways
* Dress not as pictures
* Sleeves different lengths (one of which too short)
* Boning in corset section was not straight
* Lace was unfinished
* Sequins - yes bloody sequins that are glued on. The glue seemingly able to stick to material and ruin it, but cant hold a sequin on for dear life
* Seam in back of dress is off centre

You name it, this was relayed to Angela Malls supposedly 'Excellent Customer Service' team for rectifying and you wait for days and days and days between replies (clear indication of how terrible they must truly be to keep their 'Excellent Customer Service' team so busy or perhaps this team is not as excellent as they make out...who knows?

I followed every letter of their refund request process and was offered a paltry 8% of the dress cost back because apparently a local tailor could repair these faults! - If I wanted to buy a dress from a local tailor I would have done this and to be honest they would have done a better job!

Needless to say, my daughters Formal has come and gone and was nearly ruined by this company - we will never be buying from these people again, and neither will anyone who I have chance to tell how bad this company is.

Incidentally it is now 2 months since the dress was purchased and I still have no refund!

If I could rate 0 stars I would.

  • Dress

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Ilyjess99's Response to DisgruntledinOz's Review

Written on: 30/09/2015

I'm sorry to hear, but unfortunally I am in the same situation as well! :( I was hoping you could provide me with the return address and with the product return form? :(

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Ilyjess99's Response to DisgruntledinOz's Review

Written on: 30/09/2015

I'm sorry to hear, but unfortunally I am in the same situation as well! :( I was hoping you could provide me with the return address and with the product return form? :(

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
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