It is with a heavy heart that I have to write such a poor review, but feel that the level of service we received and the complete and utter lack of any customer service Warranted other potential customers to know what they are potentially letting themselves in for. We ordered three outfits from this company and paid for a next day service, costing in the region of £65.00. In their defence we did receive the goods the next day, but that is just about the end of the good news. all three outfits were unsuitable for a variety of reasons, so we decided to return them the same day at our own experience (£10.50 by registered post). A number of days later we received an email advising that they would credit us £ 34.94 with no explanation as the difference in price., after we questioned this we were advised that one outfit was marked and therefore they would credit anything for it. We pointed out to them that this outfit had being tried on for a maximum of 20 seconds and that there is no way it could have been marked by us., and they just simply said it is marked so no refund. The attitude of the manager was appalling, and has left us insulted and upset. I would avoid using this company at all costs., or be faced in my opinion with experiencing the poorest customer service possible. You have been warned :)

Faulty product and rude staff. Do not use this company!! I bought a Belle princess dress for my daughter for her Hen Party. When it arrived, 3 seams had come completely undone so the dress was not fit for purpose. When I rang the company, the staff were incredibly rude; they did not apologise - it was as if they were expecting me to call and complain. I would definitely NOT recommend this company. Shoddy product, shoddy staff.

Ordered two costumes for my kids for world book day on the 25th feb14 and recieved them the 26thfeb 14by 9:30 am excellent quslity and very swift delievery thankyou x:-D

I ordered a Halloween wizard costume for my little boy as it looked brilliant on the web site. It never turned up the day expected but that was ok as we had a couple of days before Halloween so that was not an issue. When it finally did come my little boy was so excited. Only his excitement was short lived as when we opened it the costume was ripped from top to bottom so bascially no back to it. I got on the phone and spoke to a nice chap who said return the costume and he was sorry, he explained they get the costumes in from elsewhere and they are already packaged and they just send them out without checking. We had to pay to return it but still I never complained even though with a couple days to Halloween I now had to run around and find a costume for my lil boy who at this point was in tears. Anyway long story short we were in and out of hospital for a whilst and as you can imagine this was the last thing on our minds. So today my partner rang up to see why we had not had refund yet only to be told by the DISGRACE OF AN OWNER that she believed we had caused the damage and we were lying and we had been sent an email saying this was the case and no refund would be given!!! I then contacted her myself seems as though i was the one who actually opened the package but she was just as obnoxious to me insisiting that all there parcels were quality checked before sent out. I advised her that a member of her own staff told me different, and she said "yeah well we had temps in" so I suggested maybe if she has people working for her on the phones with potential customers, she should maybe tell them the terms and conditions of her company as they are abviously lying to get a sale! THE OWNER IS A DISGRACE. As she is the owner of the company she knows she can just say that she thinks you are lying and I'm not giving you a refund. I HAVE BEEN IN TOUCH WITH TRADING STANDARDS AND I AM WAITING FOR FOLLOW UP CALL. I really am not bothered about the refund but I what I find disgraceful is knowing I did not cause this damage and then to be called a liar by some obnoxious disgusting woman down the phone who i must say is extremely brave down a telephone!!! PLEASE PLEASE DO NOT BUY FROM THIS COMPANY AS YOU WILL BE DISSAPOINTED AND THEN HAVE TO DEAL WITH THE FACT THAT SOMEONE HAS THE CHEEK TO CALL YOU A LIAR WHILST SITTING THEIR HAPPY KNOWING THEY HAVE RECEIVED FULL PRICE MONEY FOR A COSTUME THEY HAVE PROBABLY SENT OUT TO MANY CUSTOMERS AND EARNED A FORTUNE FROM!!!!!!!!!

Hi, ordered a wizards outfit for my son for halloween whic looked great on the website however when it arrived it was shocking how poor the item was. The seam on the hat was coming apart, the wizards face was squashed flat and the overall quality was poor. I notified the supplier who immediately offered money off or advised to return so I returned the item at my cost. I was then told that I had caused the damage and would get no refund and would have to pay to have it returned. I did this and took up the case with PAYPAL who found in my favour and had my money given back as it was clear that item and seller service was shocking. steer clear at all costs!!!!!!!!!!! Do not waste your money !!!!!!!!!!!

Must say a fairly quick delivery but when my outfit arrived I tried it on to find a seam was ripped, emailed the company for a refund and they said that it would have to be viewed before any refund could be given. (Fair enough) then read that a 25% handling fee will be charge if the refund was accepted, this is an absolute disgrace I have already paid for this item and as it was faulty I haven't been able to wear it. Then of course I would have to pay for the postage to send it back! I am very unhappy with this site and would never use it again. I would recommend nobody use this site at all!! I am a very genuine person and wouldn't rip something deliberate just to send back to get my money and that how I have been made to feel. I am very disappointed as this was for my hendo now how to look else where and spend more money which could of been resolved

Below are two emails, the original one I sent to the Company & [name removed]'s reply. Clearly there after sales services is non-existant. [name removed] Date: 8 March 2013 15:25:17 GMTTo: "'Tracey'" Subject: RE: The Joker! Tracey, you’re welcome to send it back for us to take a look at it , however it looks to me as though the seam has been pulled apart. The outfit is a “dressing up” garment and not something designed for a boisterous day at school…I’m not saying that this is the case but definitely something we’ve seen before. Obviously my first impressions aren’t going to be 100% as an image doesn’t tell the whole story….. I want to be clear that we’ll take an objective look and be fair in what we conclude…your implied threat of a bad review will not bias what we decide. From: Tracey Sent: 08 March 2013 14:12 To: [name removed] Subject: The Joker! I purchased last Friday the costumer of the Joker aged 8-10. I was very surprised when it arrived Saturday morning (10 out of 10). My 8 year old son tried it on and he looked fab. On closure inspection the stitching around the gusset was very poor as was most of the stitching. In a panic I called your offices on Monday, spoke to a gentlemen, who I found totally unhelpful – his first reply to my problem was “can you not sew it and we will refund you some money”. Surely that is not the answer when you have just spent nearly £30 on an outfit. After discussions (including being told that I may be pulling a fast one in not so many words) it was clear I was not going to get anywhere. I was at the point going to send it back and hope for a refund. However, on searching the net it was also clear that I wasn’t going to be sure of receiving an outfit for my son to where on world book day. I therefore had to prey that your outfit would get him through the day. It did but with him returning home with big holes in the gusset. I attach photos of the trousers in question and before I write a review would like to here your views on the matter. Many thanks Tracey Inkley

I really wish I had read the reviews on here before ordering from this abomination of a site. We required an outfit in a hurry for our sons school project. We ordered direct from the site and paid extra for a next pre-1pm deliver. After waiting in all morning (with the windows open by the front door) No package was received. After checking online, it stated that no-one had answered and that a note had been left. This was also not true. Now I know that delivery from royal mail is out of the control of the sending company and they cannot be blamed for that, however how they deal with customers is really what makes or breaks a company. We immediately called up allfancydress and were rudely told it is nothing to do with them and they would not help. After a rather rude exchange from the lady on the other end of the phone she hung up on us. I think my personal favorite comment during the phone call was "It's not my fault, I don't know your postman". *sigh* - Customer service wins again.

I bought a pink ladies jacket for my friends themed party. At first I thought great price and was glad it arrived quickly. All seemed well. During the party I noticed the jacket's stitching had all come undone under the left arm I was gutted as I had to continue my night with a massive hole on the under arm. The following day I was examining the hole and it was clear it was a manufacturing faulty as the stitching had all unravelled which I would deem as a FAULTY item. I checked the other arm to compare and noticed that to looked poorly made and as though that would also come undone. So I filled in a faulty returns form online and sent it back and just over a week later received an e-mail saying it was not a genuine fault and they would not return it! I called them to discuss why I would not return it but the young very inexperienced customer service girl I spoke to seemed clueless and said it was just wear and tear and what could she do about it? I suggested a second opinion, she agreed. 10 mins later the manager e-mails me saying 'it's in a non-refundable condition and that I choose to wear the faulty item' I called them back and spoke to this so called 'Manager' who made claims that it must've been me that damaged it, that the item possible was to small for me (even though it was advertised at a size 10, 12 and 14)that it had stains on it so I must of had one hell of a good night out! I'm just shocked that she would of even spoke to me like that. Very unprofessional and she clearly didn't even both speaking to the manufactures. Anyway they refused my refund and have spoke to me appallingly, their products are poorly made and their customer service is despicable. I DO NOT RECOMMEND this company!