WORST SERVICE EVER...COMPUTER SAYS NO!

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AllFancyDress - www.allfancydress.com
★☆☆☆☆
1.4
From 18 reviews
11.0% of users recommend this

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45Sampson's review of AllFancyDress - www.allfancydress.com

“WORST SERVICE EVER...COMPUTER SAYS NO!”

★☆☆☆☆

written by 45Sampson on 04/03/2015

I rang up for a pirate outfit for my son and the lady I spoke to (who claimed she was the owner!) was the most unhelpful person you could possibly imagine. They basically didn't have any stock for pirate outfits and I asked what stock they did have and she said "check the website". So I went through the painful process of choosing outfit after outfit to be told "we don't have that...(repeatedly)" she went on to say "it's not my fault we're sold out". When I asked if she could recommend anyone she was offended saying "I could hardly recommend a competitor". I finally had enough of the appalling service and decided to give tell her some home truths likening her attitude to the COMPUTER SAYS NO character from Little Britain and then put the phone down. I will never reward a company for such an poor attitude.
BE WARNED.

  • I decided to shop elsewhere

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

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Allfancydress.com's Comment

Written on: 16/03/2015

Hello,
When you rang I confirmed that all our Pirate Costumes were unfortunately out of stock and that our stock levels are visible on the website. However you gave me each individual product code so I could double check for you and confirm that each one was indeed out of stock. I was unable to recommend a competitor to you but If you went onto Google and searched for fancy dress you would find many other companies to choose from. This is when you started mocking me with your "computer says no" impression which was both extremely rude and unnecessary. I can only apologise that all the costumes you enquired about were out of stock. You called just after World Book Day had finished and we had sold out of nearly everything!

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Imfedupwithcrapservice's Comment

Written on: 19/03/2015

I'm sorry but your comments are factually incorrect. I did not call after World Book Day (WBD) the costume was for WBD which we did get from a very helpful competitor. I also did not do an impression of 'computer says no' but likened your service to this. I am perfectly capable of searching the internet for alternative websites, but simply thought that a helpful company would recommend someone as many other businesses do. You miss the point that your attitude to helping customers is poor and you made me feel like an inconvenience. You may regard customers and inconvenient but the fact is you need them.
The internet also reveals that I am not alone in my view of the poor quality service offered by your business. On this site alone you have 14, 1 star ratings out of 15 ratings in total. The picture is similar on many other review sites for your business. I only wish I checked this before I called you. It would seem to me a sensible thing to start listening to the feedback from your customers and do something about it, surely we can't all be wrong...Good luck.

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Allfancydress.com's Comment

Written on: 30/04/2015

It is unfortunate that most people will only write a review when they feel they have received a bad service. We send out hundreds of parcels every day so I do not feel that 14 bad reviews since 2011 is too bad. Unfortunately you cannot please everyone and if you feel that you received a bad service because I wouldn't recommend a competitor when I didn't even know which companies still had stock left during that busy period then that is your opinion and we'll just have to accept it.

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