ASOS .Very upsetting & bad customer service it is poor

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Maria.Tsolakis's review of ASOS Reviews - asos.com

“ ASOS .Very upsetting and bad customer service it is poor ”

★☆☆☆☆

written by Maria.Tsolakis on 06/11/2015

Hi
I have been buying from ASOS for 5 years .About 4 weeks ago I place an order on line and they lost it as there was nothing on the parcel saying to sign as I always have sign for my delivery. I got in touch with them more then 10 times they keept saying yes will get back to you we will fix this it has been 4 weeks till now nothing has been done .They ask of me something really stupid to give them a different adreess but I don,t have 2 homes I had to get a parcel box from the post as that what they ask me to do and they will refund me my money.
Now they asking me to screen shot my details it is one thing after another with no refund my next step is to the Tracey Grimeshaw TV as people need to know of they customer service they put you through hell to get your money back I will never buy from them ever again I have been a loyal customer for 5 years what a waste

  • $525

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Asos.com's Response to Maria.Tsolakis's Review

Written on: 06/11/2015

Hey, really sorry to hear about all the difficulties you're having with your refund for a parcel that hasn't been delivered. As you've said it's been 4 weeks since you placed the order, please could you get in touch with us via our Twitter handle or our ASOS Facebook page so that we can get this looked into for you? Hopefully we can get this sorted ASAP. Thanks for your feedback and I'm sorry to hear this experience has been a frustrating one for you. I hope to hear from you soon, ASOS Rosie M

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Maria.tsolakis's reply to Asos.com's Comment

Written on: 09/11/2015

Hello Rosie
Thank you for taking the time to respond
I email the customer care and ask where is my refund I was told they have refund it to me in my account .
Well I believe it when I see it as Asos staff have put me through hell and given me a hard time with asking one thing after another and I got 15 different story,s from every one
One say.s one thing and some one else something else.
They never consider me that I have been a customer for 5 years
Well they lost me as a customer as I don,t appreciate this sort of customer service.
I will be checking my account for my refund.
But they need to fix they customer service and treat people with respect because if they look at they reviews there is so many people in the same situation like me with no parcel. .Thank you

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Maria.tsolakis's reply to Asos.com's Comment

Written on: 09/11/2015

Hello Rosie
Thank you for taking the time to respond
I email the customer care and ask where is my refund I was told they have refund it to me in my account .
Well I believe it when I see it as Asos staff have put me through hell and given me a hard time with asking one thing after another and I got 15 different story,s from every one
One say.s one thing and some one else something else.
They never consider me that I have been a customer for 5 years
Well they lost me as a customer as I don,t appreciate this sort of customer service.
I will be checking my account for my refund.
But they need to fix they customer service and treat people with respect because if they look at they reviews there is so many people in the same situation like me with no parcel. .Thank you

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Asos.com's reply to Maria.tsolakis's Comment

Written on: 09/11/2015

Hey, so sorry to hear it took a while to get this sorted for you! If you do need any further help just reply back to the last email received and we can double check the refund deets for you! If there's any thing we do to turn your frown upside down drop us a new email and we'll be more than happy to help! ASOS Emma

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Asos.com's Response to Maria.Tsolakis's Review

Written on: 07/11/2015

Hey, we're really sorry to hear about the recent experience you've had with us. We'll be happy to look into this and chase up your refund. If you're on Social Media then you can ping us a message via Facebook or our Twitter handle. Alternatively, you can drop us an email through our help portal on the site. We now offer a live chat option too - we'd love to get this sorted for you so your issue can be resolved. We want to turn this around for you, hope to sort this soon! ASOS Alex

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Maria.tsolakis's reply to Asos.com's Comment

Written on: 11/11/2015

Hello
After all the problems I had with you and they way you have treated me I got my refund
But you have lost me as a customer with the way you have treated me after 5 years been a loyal customer and spend a lot of money with you
I was treated very unprofessional by all the ASOS staff it is not a nice thing to go through specially that I had all the proof that I did not have my goods
Thank you

Reply to this comment

Maria.tsolakis's reply to Asos.com's Comment

Written on: 11/11/2015

Hello
After all the problems I had with you and they way you have treated me I got my refund
But you have lost me as a customer with the way you have treated me after 5 years been a loyal customer and spend a lot of money with you
I was treated very unprofessional by all the ASOS staff it is not a nice thing to go through specially that I had all the proof that I did not have my goods
Thank you

Reply to this comment

Maria.tsolakis's reply to Asos.com's Comment

Written on: 11/11/2015

Hello
After all the problems I had with you and they way you have treated me I got my refund
But you have lost me as a customer with the way you have treated me after 5 years been a loyal customer and spend a lot of money with you
I was treated very unprofessional by all the ASOS staff it is not a nice thing to go through specially that I had all the proof that I did not have my goods
Thank you

Reply to this comment

Asos.com's reply to Maria.tsolakis's Comment

Written on: 13/11/2015

Hey, I'm happy to hear you've received your refund but I'm so sorry to hear your recent shopping experience was not a happy one and has marred your opinion of ASOS. We definitely don't want to lose a valued customer such as yourself and would be happy to review this matter. For future reference if you'd like any further assistance please contact us over on Facebook or via email through our Help & Contact pages. ASOS Maggie

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