TERRIBLE CUSTOMER SERVICE

ASOS Reviews - asos.com
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McDonoughma138's review of ASOS Reviews - asos.com

“TERRIBLE CUSTOMER SERVICE ”

★☆☆☆☆

written by McDonoughma138 on 22/09/2015

Received an email a day after I placed an order stating that it was canceled by the company because of a "tech glitch" and that my money has not been taken, however when I checked my bank account, I was charged three times. At first I thought it was an issue with my bank but after I discussed this with my financial institution, they advised that the merchant (ASOS) have taken the funds. Have been sending emails to ASOS back and fourth and they keep on sending me the exact same response which is "we cant help you". I would give them less than 1 star if I could. P.s I still don't have my money back.

  • Free People Tops that was not delivered - Total cost of single order $250 x3

    Goods purchased & cost

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Asos.com's Comment

Written on: 22/09/2015

Hey, sorry to hear you've not received your funds back. If you can get in touch again through our 'Ask a Question' page, live chat, Facebook or Twitter, we'll then be able to get to the bottom of this for you. ASOS Tom

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Pocketreviewer88's Comment

Written on: 23/09/2015

Hi, FYI - I have been in touch through the avenues listed numerous times! You are just asking me to go back to step 1 again. This has not been solved for over 2 weeks now, with contact going back and fourth with the same answer. I provided bank statements only to receive what seems to be a copy and paste reply of "we cant help you" and "call your bank" over 5 times by four different people at your center. Get your stuff sorted ASOS! This is ridiculous.

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Asos.com's Comment

Written on: 23/09/2015

Hi there - Thank you so much for letting us know. I'm really sorry to hear this and that it's been going on a while - not our usual style when it comes to getting things resolved. I'd really love to help look into this for you. I appreciate it's going back to square one but would you mind sending us over a DM on twitter or a private message on Facebook then we'll be able to chase this up with the right team. Thanks so much and hope to hear from you soon. ASOS Holly P.

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Pocketreviewer88's Comment

Written on: 25/09/2015

Not on social media.

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Asos.com's Comment

Written on: 24/09/2015

Oh no - really sorry to hear that! If you could please get back in touch on one of the means above stating this all - we'll be more than happy to get this sorted finally for you. I look forward to hearing from you soon. ASOS Amelia

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Pocketreviewer88's Comment

Written on: 25/09/2015

Its been done! dealing with you all is exhausting. I have taken other avenues to get my money back. No thanks ASOS team

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Asos.com's Comment

Written on: 25/09/2015

If you change your mind, we're hear to help 24/7, just give us a shout and we'll be happy to help. If you're not keen on contacting us through Twitter or Facebook, you can always contact us through our Help & Contact pages. ASOS Maggie

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