Totally Wrong Sizes

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Guest's review of ASOS - www.asos.com

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“Totally Wrong Sizes”

Written on: 29/07/2014

I was so excited to find some lovely cloths in big sizes at Asos as I am a size 28. 

I ordered 2 gorgeous blouses but they came half way across my chest when I measured them, they measured 50 inch across at the chest. Any size chart puts 56-58 chest for a size 28 so these blouses were only in fact a size 22-24, they must guess the sizes. 

I sent them an email explaining and nobody even bothered to answer my email so I sent them back and they did refund my money. I again, in the note inside the package, explained my reason for sending them back, in case they had received a wrong size batch, giving then the benefit of the doubt.

I then got an email from them saying they had received them back but no cover note in to explain why I didn't want them. If this was true how come they sent me an email if I hadn't put any correspondence in with my parcel. How did they know it was from me? This has stopped me dealing with them in the future. If they can't be bothered, then why should I - shame they have lost a good customer. 

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Asos.com's Comment

Written on: 29/07/2014

Hey, we're really sorry to hear this. We have thousands of returns coming back to us every day so our guys down at the warehouse are super speedy when processing these - we're really sorry the returns note wasn't acknowledged. Regarding the incorrect size clothes - we'd like to look into this further for you and contact the relevant buying team about this. Please can you either pop us a tweet at @ASOS_HeretoHelp, Private message us on Facebook, or send us an email through our Help & Contact page on our website. Sorry again & we hope to hear from you soon to get this sorted out. ASOS

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