go f yourself, customer

★★☆☆☆
2.2 / 5
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madlen's review of ASOS - www.asos.com

★☆☆☆☆

“go f yourself, customer ”

Written on: 25/07/2014 by madlen (1 review written)

As many people here I have some big problems with refunds on my orders.
I made several orders and any of them hadn't arrived. I was making orders day after day, so I was unable to predict it's gonna be so problematic!

First orders haven't came around so I get refunded. Ok. I think someone has just stolen it, but ok- next orders were worst, because they haven't arrived too and ASOS made me thef and disactived my account!!! And what's now?
NO ABLE TO ISSUE ANY REFUNDS :). Really smart step, asos! Close someone's account and don't give a fak . I lost almost 300f!!!

They told me to contact my 'card issuer', I did but Honestly, I don't think my bank is responisble for it and I don't think they refund me money which is on ASOS's account.

Hate you, ASOS. Not my fault you're parcels are unregistered.

  • 300f

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  • Still waiting

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Asos.com's Response to madlen's Review

Written on: 25/07/2014

Hey, so sorry to hear that your parcels didn't arrive! Our standard parcels are sent with your local postal service and are not usually trackable, our express parcels are sent with a courier though. We'd like to get this sorted for you so please reply to the last email we've sent you and we can give you some more information and assistance. Thanks, ASOS Sarah

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Asos.com's Response to madlen's Review

Written on: 26/07/2014

Hey, we're so sorry to hear that your refund has still not been received! This is something we're keen to put right straight away for please either tweet us with the information or message us via the 'contact us' section of the website. We can then get right on it! Sorry again and I look forward to getting this sorted and making it up to you ASAP! ASOS

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Madlen's reply to Asos.com's Comment

Written on: 26/07/2014

Come on, ASOS, you won't do anything besides telling me I should contact my bank. Thanks a lot.

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Asos.com's reply to Madlen's Comment

Written on: 26/07/2014

Hi Madlen, We'll be more than happy to look into this for you further. If you could contact us directly using one of the channels mention above and we'll get on the case for you right away. We look forward to hearing from you, ASOS

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Madlen's reply to Asos.com's Comment

Written on: 30/07/2014

Hahaha, as I said before- I made another query and ASOS didn't care. The told me to contact my card issuer, blah blah blah.

ASOS, stop embarrassing yourself!!!

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Madlen's reply to Asos.com's Comment

Written on: 30/07/2014

mhmmm, such a help ASOS! stop embarrassing yourself. they told me to contact my card issuer, wow, great!

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