ASOS - www.asos.com Review

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of ASOS - www.asos.com

★★☆☆☆

“Asos is a great market place for clothing but their...”

Written on: 12/06/2014

Asos is a great market place for clothing but their own brand is of terrible quality. After buying a dress in a size 4 and not physically being able to get it on as it had no zip and was purely elastic I ordered a size 6. This I could not get on either, it had the worst elastic round the middle and I doubt anyone would be able to physically get it over their shoulders. As a very small woman who weighs no more than 40kg, I figured there is obviously a design fault. This was my first time shopping with asos and after this experience I wouldn't recommend it to anyone, awful quality and no possible way to contact an asos representative about their terrible clothing.

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

Visit asos.com

Asos.com's Comment

Written on: 12/06/2014

Hey, This is defo not what we like to hear - especially as it was your first time shopping with us. If you're buying anything from the ASOS Collection, then we do have handy size guides to help you choose the right size. We're also introducing a cool new feature called fit Visualiser which lets you compare the size of your own clothes with those on the site. At the moment, this isn't available on all items, but if it is you'll spot it next to the size and colour options. We offer free returns from the UK and US, so if you live in either Country just pop your order back using your return note and we'll be able to refund you. If not, as this is your 1st order we'll happily re-reimburse your return costs. Just pop your order number with a copy of this review over to us in a Facebook message, Tweet or email us through our Help page. ASOS Leyanne

Reply to this comment

Asos.com's Comment

Written on: 12/06/2014

Hey there, We're really sorry to hear of this experience you've had, it certainly doesn't sound acceptable. If you could get in touch with us through either Facebook, Twitter, or our standard email service, we'll be able to take another look at this and sort you out with a promo code to use on your next order. Please do get in touch when you can. ASOS

Reply to this comment
Report this review
asos.com