Dress looked good but shipping sucks

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of ASOS - www.asos.com

★★★☆☆

“Dress looked good but shipping sucks”

Written on: 27/05/2014

I ordered my grad dress from asos, a month before my grad. I was told it would arrive by may 9th at the latest,yet it came on the 22nd!! I only have a week not to make alterations which is costing me a lot. The dress looks good tho, exactly like the pictures and it's good quality. Also, the customer service isn't that great either like the mails are very vague and don't even help in any way. if you need something in a hurry dont use this website tbh. If i had known it would take this long to ship i probably would've gotten my dress from somewhere else. The size guide is also off by a little if you're buying from Canada.

  • Maxi dress

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Visit asos.com

Asos.com's Comment

Written on: 27/05/2014

Hey, I'm really sorry to hear your order didn't arrive on time - this isn't what we like to hear. I'm pleased to hear the dress looks great and I hope you had an amazing graduation. Our customer service is super busy at the moment and we're trying our hardest to get back to all our messages as quick as we can. If you would like to chat to a member of my team, please pop over a message or give us a private message on our Facebook page and someone will be in touch with you shortly. ASOS Holly

Reply to this comment
Report this review
asos.com