The worst customer service ever!

★★☆☆☆
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  • Customer Service

  • Quality of website

  • Value For Money

Byrnepo367's review of ASOS - www.asos.com

★☆☆☆☆

“The worst customer service ever!”

Written on: 21/05/2014 by Byrnepo367 (1 review written)

The worst customer service ever!
I paid for the express delivery. They use a cheap company to deliver, first point. They didn’t deliver on time, second point. I wrote few e-mails to them, no answer. I called the delivery company, and then fixed with them. Still didn’t get my two dresses for which I paid more than 100 euro. In a meantime I ordered a dress from a different shop and everything was perfect and they delivered within 3 days with the standard rate!!! No extra charges like for ASOS “express” delivery! I will wait two more days, if they will not answer then I will involve media (TV, newspapers). Never buy with them! Never! Btw. no contact info. on website (smart!).

  • > 100 euro

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Asos.com's Comment

Written on: 22/05/2014

Hey, I'm really sorry to hear about the hassle you've had with your order, this isn't our usual standard of service and for that I apologise. We're really busy right now but we're working hard to get back to everyone and deal with their queries, you can contact us via our Help & Contact Page on the website, DM us via Twitter or send us a private message through Facebook and we'll be able to look into your delivery for you. ASOS Gayle

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