Charged me 4 times for the same order! NEVER ORDERING AGAIN!

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stazzyboo's review of ASOS - www.asos.com

★☆☆☆☆

“Charged me 4 times for the same order! NEVER ORDERING...”

Written on: 19/04/2014 by stazzyboo (1 review written)

I order $156.76 worth of clothes, I go to check my bank account and they charged me 4 times for one order, they overdrafted me, because they don't have a US# to call, my bank can't contact them so I have to wait over a week to get my money refunded! Never had this issue before, now I can't pay my bills, tomorrow is my birthday I was supposed to go out and celebrate but now I have no money because of their mistake. Its still pending transaction so it will take 2-4 days to process until my bank can start my refund. I am livid! beyond livid! On their website you can't contact for things like this via email. Messaged and commented on FB and no response. NEVER ORDERING FROM THEM AGAIN, NEVER

  • $156.76 for 3 tops

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

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Asos.com's Response to stazzyboo's Review

Written on: 29/04/2014

So sorry to hear this. This isn't something that usually happens and without your details here we can't see why thi shas happened. If you can pop a private message over to us on our Facebook page we can take a look into this and get it sorted for you.
If you head to our Help & Contact page on our website there is a contact form there you can fill out to pop an email over, you can also contact us on our Facebook page and on our Twitter account. We're here 24/7 and try to get back to everybody as quickly as we can. We look forward to hearing from you soon, ASOS Jennie

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Tamaramadison's Response to stazzyboo's Review

Written on: 04/07/2014

It's funny that they took 10 days to respond to your post. Typical asos!

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