Asos have gone downhill

★★☆☆☆
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libmum43's review of ASOS - www.asos.com

★☆☆☆☆

“Asos have gone downhill”

Written on: 03/04/2014 by libmum43 (2 reviews written)

I used to enjoy shopping with asos but lately they have gone badly downhill. Delivery used to be so fast but now you are lucky if you get your items within 2 weeks. Have tried emailing numerous times via facebook but no one bothers to respond. Asos, you need to look after your customers more. Sort out your delivery times and a customer care team who actually care! Wont be shopping with you again.

  • waistcoat

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Asos.com's Response to libmum43's Review

Written on: 03/04/2014

Hey libmum43, I'm really sorry to hear your thoughts on our delivery at the mo. We're crazy busy, so orders are taking longer than usual to be shipped. I promise we reply to every single tweet and FB message, as I said we're really busy but we will get back to them as soon as we can. If you want to send us over another FB message, please do so and we'll answer any Q's you have as soon as we get to you. ASOS Chantelle

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Libmum43's reply to Asos.com's Comment

Written on: 04/04/2014

Still waiting on a response from ASOS but they don't bother responding to emails. Last one said the warehouse was extremely busy, seems ASOS are struggling to fulfil orders. Greedy company, take your money and don't deliver. Sort out your warehouse issues and look after your customers!

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Asos.com's reply to Libmum43's Comment

Written on: 08/04/2014

Hey Libmum43, we're crazy busy at the mo so we've had to extend our delivery timeframes. Your parcel will take longer to be despatched but should still be delivered by the date on your confirmation email. You should have had a reply by now, if you haven't please leave a comment on our Facebook wall and we'll check it out as soon as we can. ASOS Chantelle

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Libmum43's reply to Asos.com's Comment

Written on: 08/04/2014

it might be good an idea if ASOS communicated with their customers and explained they are having difficulties getting orders out on time. Don't know how many times I've heard the word "crazy busy", lol. It must be ASOS's standard cut and paste response. Perhaps, instead of spending time on these sites Chantelle, your time could be utilised better within the company.

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