Written on: 28/03/2014 by Nuanalog (1 review written)
Waited a month on first order and asked for a refund. No explanation given.
2nd order now approaching a month. Wrote customer service on failed order, they said all they can offer is an apology. I was told to wait 2 weeks and if not there contact them back. That leaves a paying customer another month with nothing to show for.
Posted a warning to future consumers on their Facebook page which was taken down immediately.
No accountability on ASOS for delivering purchased goods, and definitely no one there making things right.
If you have a problem, contact them, leave a review, and follow up with the Trading Standards Institute (BBB equivalent in the UK).
As rated by our community of reviewers
" Good product and fast shipping! Thanks! " Read More
" Appalling quality and dreadful customer service " Read More
" The worst company ever! " Read More
Written by Bigboss73
" Poor Customer Service, missing deliveries, out of stock issu " Read More
" Do not buy from this company! " Read More