Absolutely appalled with ASOS

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Wise329's review of ASOS - www.asos.com

★☆☆☆☆

“Absolutely appalled with ASOS”

Written on: 24/03/2014 by Wise329 (1 review written)

I ordered a bra from Asos and was accidentally sent a black vest instead. I emailed Asos about this and received an email apologising for the mistake and that they would send me out another BLACK VEST immediately!!! At this point I just wanted my money refunded so organised for the vest tops to be collected by one of their couriers the next day. I waited most of the day for them to pick up my parcels and then received an email that EVENING saying that the collection had been cancelled. Absolutely fuming! Will never shop with Asos again.

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

Visit asos.com

Asos.com's Comment

Written on: 26/03/2014

Hey Wise329, I think there has been some confusion caused by the email we sent you. Please could you send me over a private message on Facebook with your order number so I can help you out? Thanks. ASOS Chantelle

Reply to this comment

Wise239's Comment

Written on: 27/03/2014

No thank you, I don't want to be sent any more vest tops!

Reply to this comment

Asos.com's Comment

Written on: 28/03/2014

Hey Wise239, I just wanted to help you out and make the situation better for you. I am truly sorry and if you do want to chat, you know where we are. ASOS Chantelle

Reply to this comment
Report this review
asos.com