We require a blood sample

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Tobinrl130's review of ASOS - www.asos.com

★☆☆☆☆

“We require a blood sample”

Written on: 21/03/2014 by Tobinrl130 (1 review written)

After sniping a $2000 jacket for $500 in my size, I jumped right into the purchase. Obvious fail.

I have made numerous purchases before totally a few thousand on the account, however this time, they required multiple forms of ID in order to place the order, with no particular reasoning as to why, even when asked.

So I provided a copies of a drivers license, but they also requested a full photocopy of my credit card. Obviously, not being a dunce, I didn't want to email a full copy of my credit card, so I offered to submit a copy with all but the last 4 digits blacked out (You know as per PCI DSS compliance stipulates). They replied unless I provided a full copy, including the CCV, no sale. Ok, so against my better judgement (but wanting that leather goodness)I provided this at which point they requested another piece of paper proving my address, despite it being printed on the photo ID. This just sounded sooo fishy I cancelled my card and stopped the order.

What in the hell are you people going on about? When asked why all this was required, there was a half asses link to a page that contained no actual answer to written policy that states this is a requirement. Blood sample and a spare kidney to get the jacket shipped?

Cancelled my order, felt pretty fishy to me given the insane discount on the designer garment. Especially given I would have ordered thousands on the same account, with the same card to the same address. Not sure if some staff were sniping the last item in stock or trying to fish customer identity, or perhaps you are all really that lame, but seriously, how hard do I have to try to give you money for goods.

What a joke.

Just ordered some $500 boots for $160, I wonder if I will ever see them... Sort of doubt it.

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Asos.com's Comment

Written on: 22/03/2014

Hey, really sorry to hear this - this isn't what we like to hear at all. Please can you pop all the details over to us in a Facebook message or you can tweet us at @ASOS_HeretoHelp and we'll take a closer look at this for you. ASOS Lauren

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