Written on: 31/01/2014 by amandacdn (1 review written)
I tried to order a dress though the ASOS US site. I created my account and placed the order, however the order was declined. I tried different cards, and even tried creating a second account. Then I saw what the problem was... there was a space in my address zip code. I attempted to edit/correct my account data several times. It didn't work. The space was still there. I contacted ASOS customer support and explained the issue. Their response was that their zip code field is set with a default 6 characters, so a 5 digit zip code will have a space in it.
For any Americans used to ordering items online with a credit card, you will know that most (good) credit card companies will use the extra measure of verifying the billing address zip code with the card owner's billing zip code before processing the payment. It's a fraud prevention measure. Therefore, a space in the zip code field will ALWAYS result in a declined/failed purchase.
I tried to explain this to ASOS customer service, but they didn't "get" what I was saying and just told me to contact my card company. I have over 40 items in my ASOS "wish list" and will NOT be contacting my credit card company any/every time I attempt to make a purchase just because ASOS isn't intelligent enough to change their US account zip code fields to 5 character limits.
I won't give my money to stupid companies. I'll just keep finding the same dresses on eBay. Thanks ASOS. :P
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