horrific worst customer service ever

★★☆☆☆
2.2 / 5
33.4% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of ASOS - www.asos.com

★☆☆☆☆

“horrific worst customer service ever”

Written on: 01/01/2014

i ordered a dress the money was instantly taken from my account i cancelled within 15 min but the order was posted to me now im expected to pay for returns...by the way the dress is a rag.........I WOULD ADVISE TO STAY WELL AWAY...THE STOLE MY MONEY AFTER I CANCELLED

  • 23

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Asos.com's Comment

Written on: 06/01/2014

Hey, I'm really sorry to hear this. That shouldn't of happened. So I can look into this further please pop all the order information over via the 'contact us' section of the website. Thank you! ASOS Sarah

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