Terrible customer service

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Tom1234512's review of ASOS - www.asos.com

★☆☆☆☆

“Terrible customer service”

Written on: 11/12/2013 by Tom1234512 (1 review written)

Great shop but unacceptable customer service, they charge high street prices but then do not help when their own website crashes due to high volume!!

Take a miss if you can!!

  • £260

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Asos.com's Response to Tom1234512's Review

Written on: 06/01/2014

Hey, I'm so sorry that you had trouble on the website recently. We had a few big promotions in December and due to the high volume of visitors on the site it did run slightly slower than usual a couple of times. Our IT team are working hard to ensure this doesn't happen again though. I'm really sorry again about this and if there's anything else you need please let me know. ASOS Sarah

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