Worst Online Shop

★★☆☆☆
2.2 / 5
33% of users recommend this
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Myaji's review of ASOS - www.asos.com

★☆☆☆☆

“Worst Online Shop”

Written on: 02/12/2013 by Myaji (1 review written)

I placed an order last evening successfully but 1 hour later, to my surprise, Asos email me stated that they unable to process my order and my order has been cancelled and to complete my future orders.I'll need to send them the following:

-A copy of your passport, ID card or driving licence.
-A copy of your payment card statement dated within the last three months, clearly showing your name and billing address. Please blank out your card number, but leave the last four digits visible.
-The delivery address and the name of the person who will sign for future orders. If this is a work address, please provide the company name.

I never meet such experience like this in other online shops before. It is really ridiculous.

I try to purchase once more last night and the status of my order until this morning is only "Received" , not "Order Processing". I try to ask Asos care so many times with no obvious answer.Finally, I cancel it and reorder the item for the third time!!
Guess what?? This time the status of my order still the same,only "Received" and after 3 hours, I got the same email from Asos stated that they unable to process my order and my order has been cancelled and to complete my future orders.I'll need to send them the following:

-A copy of your passport, ID card or driving licence.
-A copy of your payment card statement dated within the last three months, clearly showing your name and billing address. Please blank out your card number, but leave the last four digits visible.
-The delivery address and the name of the person who will sign for future orders. If this is a work address, please provide the company name.

This will be the last time I shop with Asos.
Never ever again I want to deal with such annoying online shop that cause nothing but inconvenience to its buyer.

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Asos.com's Response to Myaji's Review

Written on: 09/12/2013

Hey, I'm sorry that you have not been able to place an order with us. Please be rest assured that we have these security measures in place to make sure that our website is safe and secure and it is supposed to help all of our customers. I realise it's an inconvenience having to provide these documents, but once we have seen them you will be able to place orders with us without any problems. I do hope you change your mind and decide to shop with us in future. Thanks ASOS David

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