help?

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Guest's review of ASOS - www.asos.com

★★★☆☆

“help?”

Written on: 12/11/2013

i accidentally ordered some shoes from asos (such a stupid accident i know i know)so around $183 was taken out of my account, i received the email of the confirmation of payment and immediately no more then 10 minutes after getting the confirmation email i canceled the order. I received the cancellation email as well where it states refunds take up to 5 - 10 days. So far so good, but then i got another email saying that my order was not processed because of issues with the payment. All i need to know is if i will get a refund or not? i tried contacting customer service with an email but it seems they only have automated responses...its been a couple of hours since the mix up and i just need to know how long they take to process refunds?!?!?!

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Asos.com's Comment

Written on: 13/11/2013

Hey, I'm really sorry to hear you ordered a wrong item. It sounds like you managed to cancel the order in time, but sometimes the funds of a cancelled order can become pending. This is because your card issuer thought a transaction was about to go ahead. I do apologise for the automated responses you've received, we do aim to respond to emails within 4hours. If you would like to get in contact with us via Facebook or Twitter then you can also do this. Just quote the review centre. Thanks and we look forward to hearing from you to get this sorted out. ASOS David

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Asos.com's Comment

Written on: 14/11/2013

Hey,

So sorry to hear about this, I'd also like to apologize that you're yet to receive a relevant email from us.

If we've confirmed your order was cancelled you'll definitely be receiving your refund shortly.

If you'd like us to take a closer look for you, please drop us a message on our Facebook page or drop a tweet to @ASOS_HeretoHelp.

I hope this helps!

All the best,

ASOS Char

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