RESOLVED MY PROBLEM IMMEDIATELY. FANTASTIC CUSTOMER SERVICE

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nicoleashly's review of ASOS - www.asos.com

★★★★★

“RESOLVED MY PROBLEM IMMEDIATELY. FANTASTIC CUSTOMER...”

Written on: 01/11/2013 by nicoleashly (1 review written)

I love love love ASOS.
I have been ordering from them for a while and take full advantage of their free return shipping. This time I placed a MASSIVE order knowing full well that I would have to try a lot on and some of it wouldn't work. Well I shipped back about 75% of it. and of course, this being my most expensive return yet, a month went by and hadn't heard that they received my package. I tried several times to contact them via email but had no luck. Finally went a little "crazy customer" on them via twitter and had a response within a few hours. IN UNDER 24 HOURS. THEY GAVE ME A FULL REFUND FOR ALL THAT I RETURNED, NO QUESTIONS ASKED.


how many companies you order from would do that?
This was a major return too.
Seriously blown away by their service. Kind of in shock, even.

THANK YOU

one note though:
I'm kinda traumatized from this event. Even though there was a solution I'm going to ship any returns I have via UPS and use tracking. Meaning they won't be free. and will probably be a bit pricey. I will just be sure I really like what I order.

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Asos.com's Response to nicoleashly's Review

Written on: 03/11/2013

Hey nicoleashly, thanks for sharing your not so smooth recent ASOS expo. I'm really sorry to hear your return was lost and that you had to wait a lil' longer for your refund. But, I am glad that it was sorted out for you. As long as you hold onto your postage receipt when returning items to us, no questions will ever need to be asked. If you ever need us for anything - catch us on Twitter 24 hours a day 7 days a week - yes you read that right! Have a lovely day. ASOS Chantelle

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