If they could work harder on the delivery service

★★☆☆☆
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Guest's review of ASOS - www.asos.com

★★★☆☆

“If they could work harder on the delivery service”

Written on: 26/10/2013

I've shopped on the site for twice now. The first time was wonderful, my package arrived a week after my order, I was very satisfied so I made another purchase- two pair of shoes. This time I waited much longer and you know what? I only found the shoes in front of the entrance door of my appartment instead of in my own mail box! If I wasn't lucky enough to find it, it could have been taken by anyone passing by. Moreover, the packaging is really of poor quality. They didn't even send me the shoe boxes and instead, they put those shoes in a plastic bag and then in a grey mail bag. So two plastic bags for two pair of shoes. How thoughtful for the international delivery protection! When I got the parce,the recipient address could barely be seen. And the grey bag was broken.
If that's the service I get from ASOS, I'd rather shop in private stores where they care more about the customers.

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Asos.com's Comment

Written on: 26/10/2013

Sorry to hear about this. So that we can take a closer look into this for you please send over your full query along with your ASOS order number to us either through our help page on the site or on Twitter on @ASOS_Heretohelp. We're also on Facebook too so you can also send it through to us on the ASOS page. I look forward to hearing from you so we can get to the bottom of this. ASOS Gabby

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