Used to be awesome

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

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lynncwang's review of ASOS - www.asos.com

★★★★★

“Used to be awesome”

Written on: 25/09/2013 by lynncwang (1 review written)

I used ASOS about 2 years ago and they were amazing in customer service back then. From looking at these reviews it seems like perhaps the quality has gone down since 2011, but I remember in April 2011 I ordered a dress that I didn't receive, so I emailed them. They replied within a few hours and credited me the full amount on my credit card. I was blown away by their customer service. It looks like they are growing extremely rapidly so maybe they are having trouble keeping up.

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Asos.com's Response to lynncwang's Review

Written on: 27/09/2013

Hey Lynn,

Thanks for taking the time out of your day to write some feedback about us, we take all feedback on board. It's super important to us to work hard to try and make all our customers happy.

We def have grown as a company since 2011, I can assure you we still aim to make all our customers as happy as can be. Maybe you could check out the site again sometime and see our progression?

If there's anything else you need you can always drop us a tweet at @ASOS_HeretoHelp, or on our FB page.

All the best,

ASOS Char

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