Terrible Customer Service

★★☆☆☆
2.2 / 5
34% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of ASOS - www.asos.com

★☆☆☆☆

“Terrible Customer Service”

Written on: 18/09/2013

Paid extra money to have my order get here for a bridal shower and they order is 4 days late and counting. Needless to say that it won't be getting here on time for the shower. I was refunded my money but never informed of why my package was so late, and still have no idea where my package is or when it will arrive. I have sent numerous emails but no one has been able to track it. This is very disappointing because I had previously heard good things about Asos's and their shipping. I would like to get in contact with a human over the phone/at least get the name of the shipping courier they use in the US so I can get to the bottom of where exactly my package is but no one will return me emails. Will not order anything from here again when I need it for an upcoming date. Very let down.

  • Goods purchased & cost

Visit asos.com

Asos.com's Comment

Written on: 18/09/2013

Hey, really sorry to hear that your order hasn't reached you and I'm sorry that you haven't had a reply to your emails either. We're super busy on the email side of things, and we're all about online here at ASOS, so not set up for high amount of calls. If you drop us a tweet at @ASOS_HeretoHelp or post a message on our FB wall, we'll sort this out for you straight away. ASOS Chantelle

Reply to this comment
Report this review
asos.com