Thiefs? Robbed? Criminals!

★★☆☆☆
2.2 / 5
33.1% of users recommend this
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simonbutts's review of ASOS - www.asos.com

★☆☆☆☆

“Thiefs? Robbed? Criminals!”

Written on: 05/09/2013 by simonbutts (1 review written)

Asos are the worse! Full stop. I ordered a wallet and it came with no wallet in the box. Re-ordered and the same happened again, complained again and they just took my money and closed down my account. The most horriffic customer service in the world...let me guess, i will get an automated response on here which will mean nothing!

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Asosjulia's Response to simonbutts's Review

Written on: 05/09/2013

Hi, I'm sorry to hear about your missing wallet. Please drop us an email with your full query putting 'Review centre' as the subject and as soon as that comes through we'll be able to pick that up. We're also social, so you can reach us on Twitter or through our Facebook page - just search ASOS to find us. Please get in touch if you'd like any help with your order at all and we'll be really happy to help. ASOS Julia

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Simonbutts's reply to Asosjulia's Comment

Written on: 05/09/2013

Happy to help? Tried this but apparantly There's nothing you can do! So don't act like your here to help because your NOT! It's ok trading standards are more help thanks

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Asos.com's reply to Simonbutts's Comment

Written on: 06/09/2013

Hey, we are deffo here to help and will do anything we can to get it resolved for you. We will need you to contact us via email or Twitter/Facebook first though. ASOS Chantelle

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Simonbutts's reply to Asos.com's Comment

Written on: 06/09/2013

Tried everything I am owed numerous call backs and recieved none bored of waiting for call backs your customer service is an absolute joke.

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Asos.com's reply to Simonbutts's Comment

Written on: 07/09/2013

Hey, we're super busy at the mo so I am really sorry you haven't heard back from us. If you send us over a tweet, we will get back to you asap. ASOS Chantelle

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