Never Received My Package

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Guest's review of ASOS - www.asos.com

★☆☆☆☆

“Never Received My Package”

Written on: 23/08/2013

I ordered from ASOS on August 10th and its not August 22nd and I still have not received my order. I tracked my package and it said it was delivered but I never received anything. I emailed them 2 times and never got a response. I then FB messaged them and this was what the guy said:

Me: I ordered clothes from you guys on Saturday August 10th its now August 21st and I still have not received anything. I have sent 2 emails and I have not received a response for either one. I am getting very annoyed I loved the clothes on the website but I dont think I will be shopping again after this experience. The tracking information said my package was delivered on friday the 16th yet its the 21st and still nothing! My order number is ***

Him: Hey Britney, oh no that doesn't sound good. Really sorry we haven't got back to you yet, we're super busy with our summer sale at the moment. I've double checked and it looks like your parcel was delivered on 16th August 2013. As you're unable to locate it, it's worth checking any safe places around your property, checking with your neighbours and also checking at your local post office. Be sure to let us know how you get on, ASOS

Me what do you mean check around my property? It was never delivered packages get put on the front door
This shouldnt be my responsibility you guys are suppose to keep track of your orders and figure out what went wrong with my package

There is also no phone # to speak to somebody over the phone. ASOS has to worst customer service! I want a refund on my clothes

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Asos.com's Comment

Written on: 23/08/2013

Hey, so sorry about all of this. We are really busy at the mo, but your emails haven't been ignored, we're still working hard at working through them all. We’re not set up for high volumes of calls, but we rock online - If you could send a tweet over to us we can get this sorted for you straight away. ASOS Chantelle

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Crazyforjs's Comment

Written on: 23/08/2013

Chantelle can you please look into this for me as well. Thank you.

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Crazyforjs's Comment

Written on: 23/08/2013

The same happened to me this week! I was expecting two orders one on Tuesday 8/20 which i did receive except the item was completely wrong. I got a small dress when i ordered size 16 leggings. The second order was supposed to arrive wednesday 8/21 and i never received it. I called the post office, went to the post office and they pretty much said threse nothing they can do. I did send an e-mail to ASOS but by reading the rest of these reviews it looks like im going to have a bad experience as well. At this point all i want is my items or my money back. What a frustating experience with my second ASOS order.

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Angrycustomerr's Comment

Written on: 23/08/2013

yeah! I went to the post office and when they saw the tracking number they said it didnt even look like a US tracking number yet they posted that my package got delivered. But ASOS said they reshipped another package express shipping Im still not confident im going to recieve anything

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