WORST CUSTOMER SERVICE, QUICK TO TAKE MONEY NOT TO REFUND

★★☆☆☆
2.2 / 5
33% of users recommend this
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bgoo24's review of ASOS - www.asos.com

★☆☆☆☆

“WORST CUSTOMER SERVICE, QUICK TO TAKE MONEY NOT TO REFUND”

Written on: 07/08/2013 by bgoo24 (1 review written)

Now I had done an order with ASOS before and they had told me to then provide photo ID and various other forms of Identification (without giving me legitimate reason why). After I scanned and emailed them off, I was petrified about my online security, I did not receive any communication other than them telling me they cancelled my order.
After trying another order processing, the same thing happened again! Now I understand there are times when they may be worried about fraudulent activity (maybe I'd done too many orders or whoever used to live at my address did a dodgy? I don't know?), but seriously, do not CUSSING BUY FROM THEM!
I have not only had orders lost, cancelled or completely wrong, but they take forever (if at all) to refund you or communicate with you!
I work in retail, I understand how important customer service is, and seriously ASOS have got to be the worst company. Corporate greedy a$$ holez. I guess that's what you get. You expect to get bargains, instead you go through hell, lose money and time.
I'm going to forever spread the word about how terrible of a company they are.
No compassion at all.
Never ever shopping there again.
DO NOT WASTE YOUR MONEY!!!!!!!!!!! BOYCOTT ASOS

  • $500 +

    Goods purchased & cost

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Asos.com's Response to bgoo24's Review

Written on: 12/08/2013

Hello, I'm sorry to hear you've had some trouble with some of the orders you've paled with us recently. So that I can get this looked into further for you please send over your full query along with your order numbers to care@asos.com putting 'review centre' as the subject. You can also send your query over to us on Twitter on @ASOS_heretohelp or on Facebook by searching 'ASOS'. As soon as we get that through we'll be able to get things sorted for you. Thanks, ASOS Gabby

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Saboz81's Response to bgoo24's Review

Written on: 15/08/2013

Hey bgoo24, did you end up getting your refund at all? Cheers.

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Hh11Nz's reply to Saboz81's Comment

Written on: 21/08/2013

Yea did you end up getting your refund? Please let me know cuz i'm in the same problem right now. Thanks

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