If I could give "0" stars... TWO month in, still no package!

★★☆☆☆
2.2 / 5
33% of users recommend this
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Guest's review of ASOS - www.asos.com

★☆☆☆☆

“If I could give "0" stars... TWO month in, still no...”

Written on: 30/07/2013

Terrible customer service. They don't even read the emails - sent my items TWICE to a wrong place. I placed the order on May 30th. Today is JULY 29th, I am STILL waiting for my package, because they got the address wrong TWICE, and then the delivery is by a boat, so you have to wait about 20 days.

First package got lost - the tracking showed it was bouncing between two cities mid-way for a week (!), the second package went to a wrong address, because they screwed up AGAIN!!!

Customer Service is VERY VERY BAD, the way it is set up - the case # was assigned, but I got replies all from 4 different clerks, who didn't communicate with each other.

What a disaster! Never again. Bad for their business.

Each missing package had merchandise worth $350!!!

  • Chlother and accessories

    Goods purchased & cost

  • Still waiting

    Delivery

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Asos.com's Comment

Written on: 02/08/2013

Hey, I'm really sorry to hear that your order still hasn't arrived. If you drop us a tweet or a facebook message we'll get this sorted for you. Thanks, ASOS Nicola

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Bgoo24's Comment

Written on: 07/08/2013

If I could give NEGATIVE STARS I would

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