not received my parcel

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Guest's review of ASOS - www.asos.com

★☆☆☆☆

“not received my parcel”

Written on: 27/07/2013

I ordered a dress on 5.July but have not received it yet.I mailed them.a number of times but they took no action.It is a very bad expeience they didnt even respond back to me.i request them for refund.hope you take some action now.

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Asos.com's Comment

Written on: 03/08/2013

Hey,

Sorry to hear you haven't had any luck getting a hand.

I'll be more than happy to take a look at things to get this sorted for you.

We'd never want you to be without your goodies or money, could you send me over all the details for your order over either on: Twitter at @ASOS_HeretoHelp, Facebook on ASOS or an email to care@asos.com putting Twitter as the subject.

I look forward to hearing from you.

ASOS Kym

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