Disappointing service

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of ASOS - www.asos.com

★★☆☆☆

“Disappointing service”

Written on: 25/07/2013

I placed an order with ASOS for express delivery & was advised on the morning of 23.07.13 that it will arrive that day between 1-5pm. The purchase never arrived. I contacted Customer Service & was advised the purchase was lost in transit & will replace the order. However, I will only receive 2 out of the 3 items as one is out of stock. My previous order took 2 day to deliver but I was advised the re-delivery will take up to 5 days. They did not reply my inquiry to why this is so. Also, one of the items has dropped in price before the re-order & I wrote to enquire why I was still being charged the original price. I didn't get a response. I'm crossing my fingers for the items to arrive within the next few days. This is so disappointing!

  • Maternity wear - $150

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Asos.com's Comment

Written on: 25/07/2013

Hello, sorry to hear your original order was lost on its way to you. So that we can take a closer look into this for you please send your full query over to care@asos.com putting 'review centre' as the subject line. You can also get in touch with us on Twitter through @ASOS_heretohelp or on Facebook by searching 'ASOS'. Thanks, ASOS Gabby

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