Horrible & terrible service

ASOS Reviews - asos.com
★★☆☆☆
2.2
From 1391 reviews
31.3% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

miggyo0o's review of ASOS Reviews - asos.com

“Horrible and terrible service”

★☆☆☆☆

written by miggyo0o on 23/07/2013

Ordered something for asos and the item took more than a week than its expected date to come. Actually it hasnt even come yet. contacted asos and said they'd get back to me in 4 hours but they still havent. Never going to order from asos agian this is my first time and will be my last.

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

write a review

Asos.com's Response to miggyo0o's Review

Written on: 25/07/2013

Hello, I'm really sorry to hear you're still waiting for your order to reach you and haven't received a response to your query yet. So that we can get this looked into for you please send your full query over to [email protected] with 'review centre' as the subject line. We're also social so you can pop us over a tweet on @ASOS_heretohelp or give us a shout on Facebook by searching 'ASOS'. I look forward to hearing from you soon to get this all sorted for you. Thanks, ASOS Gabby

Reply to this comment

Miggyo0O's reply to Asos.com's Comment

Written on: 25/07/2013

I have already emailed you guys twice, to which you guys responded with the computer generated email and no follow up after that.

Reply to this comment

Asos.com's reply to Miggyo0O's Comment

Written on: 03/08/2013

Hey,

Can you email us once more, but make sure you pop Twitter as the subject to [email protected].

If you pop this in the subject, it will make sure it comes direct through to our team here to pick up right away for you.

ASOS Kym

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!