Horrible & terrible service

★★☆☆☆
2.2 / 5
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miggyo0o's review of ASOS - www.asos.com

★☆☆☆☆

“Horrible and terrible service”

Written on: 23/07/2013 by miggyo0o (1 review written)

Ordered something for asos and the item took more than a week than its expected date to come. Actually it hasnt even come yet. contacted asos and said they'd get back to me in 4 hours but they still havent. Never going to order from asos agian this is my first time and will be my last.

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Asos.com's Response to miggyo0o's Review

Written on: 25/07/2013

Hello, I'm really sorry to hear you're still waiting for your order to reach you and haven't received a response to your query yet. So that we can get this looked into for you please send your full query over to care@asos.com with 'review centre' as the subject line. We're also social so you can pop us over a tweet on @ASOS_heretohelp or give us a shout on Facebook by searching 'ASOS'. I look forward to hearing from you soon to get this all sorted for you. Thanks, ASOS Gabby

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Miggyo0O's reply to Asos.com's Comment

Written on: 25/07/2013

I have already emailed you guys twice, to which you guys responded with the computer generated email and no follow up after that.

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Asos.com's reply to Miggyo0O's Comment

Written on: 03/08/2013

Hey,

Can you email us once more, but make sure you pop Twitter as the subject to care@asos.com.

If you pop this in the subject, it will make sure it comes direct through to our team here to pick up right away for you.

ASOS Kym

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