Atrocious follow up

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martinreed1's review of ASOS - www.asos.com

★☆☆☆☆

“Atrocious follow up”

Written on: 16/07/2013 by martinreed1 (1 review written)

I have purchased a number if items without problems but when things go wrong they just can't deal with minor issues that end up becoming major issues. I ordered 2 weeks ago some wellies that were supposed to be delivered within 48 hours but heard nothing for a week. I then got a confirmation email to confirm delivery on the Friday so waited in all day, nothing arrived. I then emailed on the Monday and received the standard we are sorry we will look into it. 5 days later nothing, 2 days later we are sorry then without asking just get a credit note. No communication just a credit. I wanted my goods that's all. Good on promises but poor on communication.

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Asos.com's Response to martinreed1's Review

Written on: 18/07/2013

Hello Martin, I'm really sorry to hear your order never reached you. So that we can take a closer look into this for you please send your order number along with your full query to us either by email to care@asos.com putting 'review centre' as the subject line. We're also social so you can give us a shout on Twitter on @ASOS_heretohelp or through Facebook by searching 'ASOS'. I look forward to getting this sorted for you. ASOS Gabby

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