A mixed bag

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

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Lilas's review of ASOS - www.asos.com

★★★☆☆

“A mixed bag”

Written on: 16/07/2013 by Lilas (1 review written)

I've seen more complaints about Asos all over the internet than I care to think about. I currently have an order on the way and it's my first from this company. Once I found out the tracking was rather shady, I started looking into Asos issues--and there are many. Here is what I've gathered...The free shipping is nice, but if you order over $200 then your package WILL be stuck in customs and you might have to pay up to $100 in fees to get it. Thankfully, my order is small. An order is sent to the USA by plane rather fast, but where it gets shady is the middle man. Asos uses a few carriers that are supposed to quickly hand packages over to either the USPS or Fed Ex, and they often don't. Your package could sit in a city for over a week, maybe two weeks, before it's moved/mailed. Customer service is next to no help. If Asos would learn from the big companies, they'd know UPS is the way to go---all on packages. Free shipping is not worth it if so many packages will be lost, and there is poor communication!

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Asos.com's Response to Lilas's Review

Written on: 16/07/2013

Hey, thanks so much for the feedback. We really do love to hear what our customers are saying about us as your feedback is vital to us improving our service. So we can look into your order specifically, please pop the order details over to us in an email with the email subject 'Review Centre'. Or if you'd prefer you can drop us a tweet. We can then look into your order and pass your feedback on. ASOS Sarah

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Darrylwife's reply to Asos.com's Comment

Written on: 03/08/2013

With all of these negative reviews and bad customer service what are you improving? Trying to get followers on twitter and face book to promote business is not improving.... Eventually you guys are going to fall of the map if you all keep up the bad customer service

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Asos.com's reply to Darrylwife's Comment

Written on: 03/08/2013

Hey,

Thank you for this feedback - we welcome any feedback and we aim to use all of this to improve.

We understand that we need to listen to what our customers are saying, and if there's anything you'd like to discuss directly with us - feel free.

You can reach us on Twitter @ASOS_HeretoHelp or a Facebook on our page ASOS - this isn't to improve followers but just so you receive a quicker service so this is an one hour response time.

ASOS Kym

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